Modern Treasury - Routing Information Provider Downtime. – Incident details

All systems operational

Routing Information Provider Downtime.

Resolved
Degraded performance
Started about 3 years agoLasted about 3 hours

Affected

Platform/API

Degraded performance from 3:17 PM to 5:48 PM

Marketing Website

Degraded performance from 3:17 PM to 5:48 PM

Updates
  • Resolved
    Resolved

    The certificate resolution chain now works as expected.

  • Update
    Update

    We are continuing to investigate and are communicating with the service provider. We suspect an incomplete SSL certificate rollout is the culprit.

  • Identified
    Identified

    Certain API calls to create payment orders, counterparties, and virtual accounts may fail (HTTP 500) due to an issue with an underlying service provider.

    We will continue to provide updates as we assess how to mitigate this service provider outage.