Modern Treasury - Intermittent errors: Routing Validation – Incident details

All systems operational

Intermittent errors: Routing Validation

Resolved
Operational
Started 8 months ago

Affected

Platform/API

Degraded performance from 9:20 PM to 9:36 PM, Operational from 9:36 PM to 12:13 AM, Degraded performance from 12:13 AM to 3:41 PM, Operational from 3:41 PM to 3:57 PM, Degraded performance from 3:57 PM to 3:58 PM, Operational from 3:58 PM to 12:00 AM

Updates
  • Resolved
    Resolved

    We are seeing routing information correctly validated for all customers.

  • Monitoring
    Monitoring

    We identified that a new caching setting led to outdated access tokens used to access our third-party routing verifier. Caching settings have been adjusted and we are now monitoring that routing information requests are valid.

  • Investigating
    Investigating

    There are a subset of requests for payment endpoints experiencing intermittent errors when validating new ABA routing numbers. Our team is actively investigating these occurrences. Retry attempts are confirmed as processing successfully.